George’s drooping eyelids were making it difficult for him to drive. “It’s a hereditary thing,” he explains. “My dad had it, and he had surgery.” George talked to his optometrist, who informed him he had ptosis. He went to see Dr. Scott after a referral from his wife, who had previously visited the office for a consultation.
Dr. Scott could correct the ptosis problem, but he informed George that a second surgery might be necessary. “Once the eyelid goes up, it pushes the skin above back down,” George recalls Dr. Scott’s explanation. “I asked him why he couldn’t do both surgeries at the same time.” Dr. Scott explained that not all patients suffer from excess skin, and he wouldn’t know how much to remove until it appeared.
“I said, ‘That makes sense,’” George remembers, “but sure as anything, that skin started drooping above the eyelid. It got to the point where I was trying to read the newspaper while holding up my eyelid. So, I went back to Dr. Scott.”
We caught up with George one week after his blepharoplasty to remove his excess eyelid skin. “When I came out of surgery, I looked like a zombie,” he laughs. “But in a couple of days, most of the swelling and discoloration was gone. If you walked in here right now, you’d have no idea I had surgery.” He’s eager to return to his golf game, though Dr. Scott told him he must wait several weeks.
Throughout the process, George was most impressed by Dr. Scott’s thoroughness and transparency. “Dr. Scott is just an outstanding guy,” he says. “He’s a good listener and he takes his time.”
George uses his experience shortly before surgery as an example. “I’ve had several surgeries,” he says, “and the doctor usually just pops in beforehand and says, ‘You ready?’ But Dr. Scott came in, sat down, closed the curtains, and said, ‘What questions do you have?’ He sat there for 20 minutes talking to me. I could see he cares, and I’m not just another number.”
One other moment sticks out in his mind. “I was talking to one of the nurses in post-op, and I said, ‘I really like Dr. Scott.’ And she said, ‘We love him here,’ which is another testament to him that all the nurses at the hospital love working with him,” he says. “That’s a guy I can trust.”