Susan was preparing for cataract surgery when another problem upended her plans. “I was seeing an ophthalmologist who is very well-respected and well-known,” she says, “and I had what I thought was a stye in my eye.” Her doctor determined surgery could not go forward. “He said, ‘We have to wait,’” she remembers, “and he told me the best person to see is Dr. Scott.”
The growth near Susan’s eye was a chalazion. “It’s a gland that’s blocked,” she explains. “The oil hardens, and you have to surgically excise it by going into the lid and draining it.” Unfortunately, the chalazion was not a one-time occurrence. “Dr. Scott says some people are just predisposed to it,” Susan says. “I think I hold the record for the number Dr. Scott has treated. We’re up to about 8 or 10.”
Due to the recurring problem, Susan has seen Dr. Scott and his staff for approximately five years. “I want to give a shout-out to Dawn,” she says. “When she answers the phone, I know she’s going to take care of me. She will get me in because she knows how horrible chalazion pain can be. There’s nobody else like her.”
As for Dr. Scott, Susan says, “He’s really good at educating patients.” Susan is a self-professed “gym rat,” so it’s crucial to keep her eyelids clear of excess sweat and oil. “I now apply sprays and wipes that Dr. Scott has recommended to try and keep the chalazions at bay.”
After experiencing so many, Susan has a sense of humor about her chalazions. “I had a big one right after Christmas one year,” she remembers, “so large it had a white head on it like a pimple. The kids in our family were screaming, ‘Oh my God, it’s going to pop!’” she laughs. “I was walking around with one eye open, and I thought it was hilarious that they were all freaked out by this huge thing.”
Susan professes that she can’t say enough good things about Dr. Scott. “Just the fact that a peer recommended him speaks volumes to me,” she says. “He’s got a good bedside manner. He’s very thorough, very professional, and very compassionate. He really wants to help reduce any pain and mitigate the problem.”